We at Kawachh strive to give you a quality product of your choice. However, if you are not happy with the order that you have received for any reason, you can mail us at email@example.com
What is Kawachh’s Exchange Policy for Products?
If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery via any cost-effective courier or registered post. We will issue a credit in your Kawachh Wallet for the value of the products plus an additional Rs. 40 to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges and international shipping charges are non-refundable).
Please mail us at firstname.lastname@example.org before you return the products to us for us to be able to process your return request.
You can send them to the following address:
No.32, 3rd Cross, Annipura Main Road,
Sudhamanagar, Bangalore – 560 027.
Items will have to be unused and returned in their original packaging within 7 working days of delivery and the case should be raised for return or exchange within 2 days of delivery.
What products cannot be returned/exchanged as per Kawachh’s Exchange Policy?
How do I send the product back?
You can send it back to us at the above address via a cost-effective courier company or registered post. Most courier companies will be willing to pick it up from your address.
Can Kawachh arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.
Will I have to pay for returning the products?
Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Kawachh credits worth Rs. 40 once we receive your products back and verify that they are new and unused. These credits can be used on any future purchase of Kawachh products.
I have received a wrong/defective product. How do I proceed?
Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of Ada Fashion credits.
Can I cancel my order before it is shipped out?
All orders that come in on normal working days between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sunday or Public holidays are shipped out on the next working day.
If you want to cancel your order, please send us a mail at email@example.com latest by 12:00 PM and we will guide you through the process.
Can I get a refund for my order if I cancel it?
Yes, we can refund your payment on request in case you have requested to cancel your order through the previously mentioned procedure. Refunds will be processed through the bank of payment within 7 working days.
If you have any further questions about the return/exchange policy then please contact us at firstname.lastname@example.org